Refund policy

Return Policy

Thank you for shopping with us! Please review our return policy below:

No Returns Accepted
We do not accept returns or exchanges at this time. All sales are final.

If There’s an Issue With Your Order
Your satisfaction matters. If your item arrives damaged, defective, or not as expected, please contact us within 7 days of delivery. We’ll review the issue and provide an appropriate solution or compensation.

How to Reach Us
Email: penguinknotss@gmail.com
Please include your order number and a photo of the issue so we can assist you as quickly as possible.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.